Twenty-two answers, in plain terms.

AIWRKR is the AI-first contact centre platform: AI workers on every channel, humans on what matters, and the full contact-centre stack — telephony, recording, quality management, CRM, ticketing, analytics — in one licence. It is the only platform that is both AI-native and full-stack CCaaS, and the only one that gives you both inside your own perimeter.

They ship a conversation layer that still needs a contact centre underneath it — and every call rides on someone else's cloud. AIWRKR ships the whole floor, designed AI-first, running on models we build and own.

Legacy suites bolt AI onto an architecture built before AI, meter it per token, and price by a ladder of licences. AIWRKR is AI-first from the ground up, with one all-inclusive licence and three line items on the invoice.

Not a chatbot. An AI worker executes: it verifies the caller, reads and updates your backend systems, opens and closes tickets, sends the payment link — the work your best agent does, resolved end-to-end, with every action on the audit trail.

Account and balance enquiries, order/claim/policy status, bookings and reschedules, billing queries, dispute intake, service requests, profile changes, outage alerts, ID verification and the forty FAQs that fill your queue — every call answered on the first ring, around the clock.

Yes — collections and payment reminders, renewals, campaigns, appointment confirmations, surveys and win-backs. Calling windows, retry logic and consent are enforced on every attempt, and every attempt is logged.

Webchat, WhatsApp, email and social — with one AI worker holding many conversations at once, first response in seconds at any hour.

AIHO — our AI Hand-Over — transfers the conversation live to the right person with the whole story attached: verified identity, intent, every action already taken, the full transcript. The customer never repeats themselves; the agent never starts blind.

They replace the repetition, not the people. AI absorbs the forty routine questions; your agents take judgement, empathy and exceptions on one omni-channel desk — in the office or on the mobile app. After-call work falls, and attrition tends to follow.

23 today — English plus 22 Indian languages — and an AI worker can switch language mid-sentence when the caller does. On the speech side, AQUAA-TTS spans 30+ languages.

Three ways: Cloud Brain (fully hosted by us, fastest to live), Sovereign Brain (the entire platform inside your premise or data centre, on hardware you own), and Hybrid (a sovereign core with cloud enablement, for regulated enterprises modernising in phases).

AQUAA is AIWRKR's own AI model family — speech recognition, reasoning, natural speech and brand voice — built, trained and versioned in-house. On sovereign deployments AQUAA runs inside your perimeter: zero egress, zero external API calls, and no per-minute AI meter on your conversations.

Yes. Sovereign Brain deployments are air-gappable, with voice media carried, processed and recorded inside your own network — built for BFSI, healthcare, government and defence.

No — bring your own anything. Native CRM and ticketing are included, or the platform layers over Salesforce, Microsoft Dynamics 365, Zendesk, ServiceNow, Zoho, Freshworks, HubSpot and Jira Service Management. Bring your own carrier and keep your numbers. Never a rip-and-replace.

Three line items: AI Worker · Voice from $99 to $69 per worker/month by pack size, AI Worker · Digital from $49 to $32, and Human Worker at $35 per user/month — which includes the omni-channel agent desk and the mobile app for remote agents. Every platform module is included with every worker. USD, annual billing.

Every voice AI worker includes 500 AI voice minutes a month. Beyond that, actual AI-model usage is billed transparently per minute on your invoice — or bring your own provider keys and pay your provider directly, with only the platform fee to us.

No — something better. Our 5D engagement (Discover · Define · Develop · Deploy · Demonstrate) puts a narrow pilot live inside your infrastructure and measures it against numbers you set before we start. You evaluate the real thing on your own calls, not a sandbox.

Guardrails are architecture, not a system prompt: prompt-injection detection, PII redaction, manipulation detection, sector compliance modes and human approval gates — enforced by the platform and measured on every interaction, with a dispute-ready audit trail.

The controls PCI DSS, HIPAA, GDPR and India's DPDP expect are designed in: automatic PII redaction, PCI pause-and-resume on card capture, policy-driven retention, and quality management scoring on 100% of interactions — not a sample.

We publish coverage and review cadence; severity response times are set in your contract. We don't publish latency figures — on sovereign deployments the hardware is yours, so no single honest number exists. What we commit to is architecture: on Sovereign Brain, zero external round-trips.

A 30-minute demo on your industry's use case, then the 5D path: Discover your systems and volumes, Define what runs alone versus what needs approval, Develop against your environment, Deploy a narrow pilot inside your infrastructure, and Demonstrate results against the numbers you set. Write to info@aisqad.com or book a demo.

Eight industry packs: Insurance, Banking, Telecom, Healthcare, Retail, Travel, BPO and Public sector — each arriving with the top intents and flows of your floor already wired.