One case record. Built in, or bring your own.
Accounts, contacts, cases and a full SLA engine run natively as your system of record. Already invested in Salesforce, Dynamics or ServiceNow? The Enterprise Edge layers over it — never a rip-and-replace.
One customer, eight touchpoints, one record.
A single dispute over nine days. Where AI and human work are recorded separately, only the human touchpoints reach your case record — so the history the advisor reads is not the history the customer lived.
Escalation that happens before the breach, not after the report.
Rules evaluate continuously against the live case. Tier 1 to Tier 2 to supervisor, with the trigger and the evidence written to the record each time it fires.
Or it layers over the system of record you already own.
One history, whoever handled it.
The record is a platform primitive, not a sync job.
AI workers and advisors write to the same case object as they work, so the history is complete by construction. Where you keep your own CRM, the Enterprise Edge reads and writes it in place rather than copying it.
See the Integration Layer →What the record connects to.
Point it at your own CRM.
Bring read access to a sandbox of your Salesforce, Dynamics or ServiceNow. We'll show the Edge reading and writing it live — with nothing migrated.