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Infrastructure

Carrier-grade telephony. Your carrier, your numbers, your network.

Telephony X Change, the SIP Edge and the Media Edge are part of the product — not a CPaaS you rent by the minute. Call control, trunking and media termination sit inside your own network.

The voice path
One hop from the caller to whoever answers
0
Hops outside your network
18 ms
Round-trip latency
$0.00
Per-minute platform meter
Yours
Your carrier
Contract you already hold
Inside your perimeter
02
SIP Edge
Trunk terminated natively
4 trunks · 960 channels
03
Media Edge
Audio stays on-net
18 ms · MOS 4.41
01
Telephony X Change
ACD, routing, recording
One path, both workforces
AI worker
Answers on ring 1
Advisor
Via AIHO™
✓ Recording sits in the path, not downstream ✓ Your carrier, your CLI, your numbers No CPaaS in the middle
18 ms
Round-trip latency, on-net
4.41
Voice quality · MOS
0
Numbers ported away to start
$0.00
Per-minute platform meter
Three parts, one path

What each part actually does.

01 · Telephony X Change

One ACD for AI workers and advisors.

Routing, queues, callbacks and recording are native, so both workforces share one call path instead of integrating across two systems.

✓ Skills-based routing, priorities and queues
✓ Callbacks honoured in the customer's own window
✓ Conversational front door — no IVR maze
✓ Recording at the core, so QM never misses a call
Routing · live One ACD
Queue Routed to Wait Live
Billing · inbound AI worker 0:00 42
Collections · outbound AI worker — 18
Disputes · P1 Advisor · Tier 2 0:12 6
Hardship Advisor · specialist 0:08 3
Roaming · digital AI worker 0:00 27
SIP trunks · status All registered
Primary · Tier-1 carrier Mumbai · active 480 ch Active
Secondary · Tier-1 carrier Bengaluru · active 320 ch Active
Failover · alternate carrier Standby · tested weekly 160 ch Standby
International · inbound DIDs UK · UAE · US Unmetered Active
Failover is automatic and tested weekly, not documented and hoped for.
02 · SIP Edge

Bring your own carrier. Keep your numbers.

We terminate the trunk; you keep the carrier relationship and the rates you already negotiated. Nothing is ported away to start.

✓ Bring your own carrier and keep your rates
✓ Zero numbers ported away to get started
✓ Redundant trunks with automatic failover
✓ Local presence where you already have it
03 · Media Edge

Media terminates inside your own network.

The edge sits beside your PBX rather than in a public cloud, so audio never hairpins across the internet. That is what makes both the quality and the sovereignty claim true at once.

✓ Media terminates beside your PBX, not in a public cloud
✓ No public-internet hairpin on any leg
✓ Latency, jitter and MOS measured continuously
✓ Air-gapped deployment supported
Media quality · measured live On-net
Round-trip latency 18 ms
Edge sits beside your PBX
Jitter 1.4 ms
No public-internet hairpin
Voice quality · MOS 4.41
Carrier-grade, measured live
Opus G.722 G.711 SRTP / TLS Air-gapped
What moves on your floor

A voice path a regulator can follow.

✓Answered on the first ring ✓Your carrier, your numbers ✓No minute meter on the platform ✓Media stays in-network ✓Regulator-ready voice path
Against a rented CPaaS layer
Hops before the agent
4
1
Media leaves your network
Always
Never
Per-minute platform charge
$0.021
$0.00
Numbers to port to start
All
None
Typical beforeWith AIWRKR
Under the hood

The voice path itself, not a wrapper on someone else's.

Owning trunking, media and call control is what makes on-net termination, sovereign deployment and a flat licence possible at the same time. Rent any one of them and all three claims weaken.

See the Integration Layer →
SIP Edge
Trunking, registration and automatic failover
Media Edge
On-net termination, SRTP, air-gap capable
Native ACD
Skills, priorities, queues and callbacks
Recording core
In the call path, not a downstream tap
Across the platform

What runs on this path.

Put your own carrier behind it.

Bring your SIP details to a 45-minute session. We'll walk the voice path end to end and show you exactly where the media sits at every hop.