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One desk. Every channel. Full context from AIHO™.

Your advisors stop hunting across six tabs. Voice, chat, WhatsApp, email and social arrive in one pane — with identity verified, history attached and the AI worker's actions already visible.

An advisor at the omni-channel agent desk, mid-conversation on a headset
✓ One pane, not six tabs
✓ No re-verification on arrival
✓ Full customer details from CRM, on arrival
✓ Service request history from Ticketing
✓ Record on demand and outbound calling, from the same desk
Queue 12 Active 3 Answering 1 Handled 34 SLA 98% ASA 0:00 Available 18 Busy 4 Connected
A Agent Desk Active Interactions CRM Ticketing KB QM Analytics AI Co-Pilot on Priya N. PN
Voice · Inbound 12 Voice · Outbound 0 Chat 3 Email 6 WhatsApp 5 Social 1 AI Handoff 2
VOI In OUT Out CH Chat EM Email WA WA SO Social AIHO AIHO
AI Co-Pilot · Live On
Suggested action
Activate the Dubai 7-day pack on both lines — 5GB each, ₹1,798 total. Inside your approval limit.
Apply Alternatives
Knowledge Base
Search knowledge base…
International roaming packs — country list & pricing Activating a pack on a secondary line Roaming while retaining the India number
My shift
Handled34
Avg handle time4:12
QM score9.2
RB
R. Balakrishnan
WhatsApp · arrived via AIHO™ · 0.8s ago
Roaming
Handled by AI worker · 4 turns
Customer
I fly to Dubai tomorrow morning. Will my current plan work there?
AI worker
Your plan doesn't include international roaming. The Dubai 7-day pack gives you 5GB, unlimited incoming and your India number stays active — ₹899.
Customer
Add it to my wife's number on the same account as well?
AIHO™ · handed to Priya
Second line needs an account-holder change. Moving you to a specialist — she has everything already.
Reply to R. Balakrishnan…
Send
Customer 360
✓ Identity verified by AI
Customer since 2019
Plan Postpaid 799
Lines on account 2
Roaming Not active
Already done by AI
✓ Identity verified against registered mobile
✓ Checked plan eligibility for roaming
✓ Priced the Dubai 7-day pack · 5GB
✓ Activation request #RM-4471 opened
Sentiment
Steady · no risk flags
What changes for an advisor

Six tabs become one pane.

Six tabs → One pane
Everything in one place
Voice, chat, WhatsApp, email and social in a single queue — with the customer record beside it, not behind it.
Cold transfer → In context
Arrivals already understood
AIHO™ delivers identity, intent and the AI worker's actions. The advisor reads, then acts.
Guesswork → Suggested
The next move, offered
AQUAA™ proposes the action and states whether it sits inside the advisor's own approval limit.
Also on mobile

Supervisors don't have to be at a desk.

The same desk on a phone — approvals, escalations and the live wallboard. Sign off a waiver from the floor, not from a chair.

Approvals Escalations Live wallboard Coaching notes
Approvals 3 waiting
Fee waiver · ₹1,850
Priya N. · above limit by ₹350
Approve Decline
Hardship plan · 3 months
Arun K. · policy exception
Approve Decline
Goodwill credit · ₹4,000
Sneha I. · repeat fault
Approve Decline
What moves on your floor

Advisors spend their shift on judgement, not navigation.

✓No repeated verification ✓AHT on escalations down ✓One queue, every channel ✓Approvals from the floor ✓100% QM-scored
On a typical Tier 2 desk
Applications open per advisor
6
1
Time to context on arrival
90s
0s
Channels in one queue
2
5
Approval turnaround
12 min
40s
Typical beforeWith AIWRKR
Across the platform

The desk is where the platform lands.

Sit an advisor at it for an hour.

Bring one of your own Tier 2 advisors. We'll load their real queue and let them work it — the fastest way to know whether the desk earns its place.