Skip to content
Customer Login Support Partners
AI Workforce

The hand-off that doesn't start over.

AIHO™ — AI Hand-Off — moves a conversation to a person with identity verified, intent understood and every action already taken. No transfer script, no re-verification, no "can you explain that again".

Hand-offs in the last minute
Live
RB
Hardship on a loan repayment
Identity verified · 3 actions taken
Advisor
0.8s
SI
Refund above approval limit
Case open · awaiting sign-off
Approval
1.1s
AK
Third contact on the same fault
History attached · sentiment falling
Advisor
0.6s
PN
Regulatory complaint declared
Flagged · compliance queue
Escalated
0.9s
AI
Advisor resolved, thread returned
AI closes the loop and records it
Closed
—
0 re-verifications on arrival
Median hand-off 0.8s
0.8s
Median hand-off time
0
Re-verifications on arrival
100%
Context carried across
6%
Of interactions reach a human
What it handles

Six signals that call for a person.

Hand-off is a decision the platform makes on evidence, not a fallback when the AI runs out of script. Every trigger is yours to set, and every hand-off is logged with the reason.

Sentiment or tone deterioration Regulatory or complaint language Value above an approval limit Repeat contact on the same issue Vulnerability or hardship declared Explicit request for a human Low model confidence Policy exception required
How it runs

Four things arrive with the customer.

01
Identity, already verified
KYC and authentication carry across. The advisor never asks for a date of birth twice.
02
Intent, in one line
What the customer wants, stated plainly at the top of the advisor's pane.
03
Every action taken
What the AI worker already did in your core systems — and what it deliberately did not.
04
The reason for hand-off
Which trigger fired, on what evidence, recorded for QM and audit.
What moves on your floor

Escalation stops being a reset button.

✓No repeated verification ✓AHT on escalations down ✓Advisor picks up in context ✓Every hand-off auditable ✓Thread returns to AI on close
Against a warm transfer
Time to hand off
45s
0.8s
Customer repeats themselves
Usually
Never
Actions taken, visible
Verbal
On screen
Reason logged for QM
Rarely
Always
Typical beforeWith AIWRKR
Under the hood

Hand-off is a platform primitive, not an integration.

Because the AI workers and the agent desk run on one platform, the conversation object moves rather than being re-created. That is what makes sub-second hand-off with full context possible — and why bolted-together stacks cannot do it.

Read the architecture note →
Conversation object
One record moves; nothing is rebuilt on arrival
Trigger engine
Your escalation rules, evaluated live and logged
Agent Desk
Receives identity, intent, actions and reason in one pane
Recording & QM
The hand-off itself is scored, not just the call
Across the platform

Works with the rest of the platform.

Watch one escalation, end to end.

Bring an escalation type that goes wrong on your floor today. We'll show you the same journey with AIHO™ — what the advisor sees on arrival, and what the customer never has to repeat.