A running floor, not a licence key.
Implementation, integration engineering, workflow design and enablement — scoped per engagement and proven against your own test calls.
Discover to live pilot
6–8 weeks
First queue answering
Weeks, not quarters
Test calls before go-live
Your own
Rip-and-replace required
None
Indicative for a first queue. Every engagement is scoped against your own volumes.
The full scope
Six services, across two engagements.
A platform this deep ships with the people who wire it. This page covers the three that get you live; the other three raise the ceiling afterwards.
On this page
Implementation & Onboarding
Industry pack import, flows, voices, numbers, go-live — proven against your own test calls before launch.
Below ↓
On this page
Training & Adoption
Agents, supervisors and admins brought along — the EX programme that makes the AI a colleague, not a rumour.
Below ↓
On this page
Support & Success
Priority support ladders sized to your operation, with 24×7 coverage by agreement.
Below ↓
Go further
Deep Integration Engineering
Your core systems wired for execution — billing, policy admin, order management, banking cores — with human approval gates where you place them.
Go further →
Go further
Autonomous Workflow Design
End-to-end business processes run by AI workers, governed by your rules: scoped, built and proven per engagement.
Go further →
Go further
Brand Voice & AI Studio Enablement
Your brand voices created from real people, your packs, your golden test sets — every change proven before promotion.
Go further →
How we do it
The 5D approach
One framework across every service on this page. Discover and Define happen with your operations team in the room. Nothing is built before that.
1
Discover
Your systems, workflows and volumes, mapped with your team
With your ops team
2
Define
Which actions run alone, which need approval, which stay with a person
With your ops team
3
Develop
Connectors and workflows built against your own environment
In AI Studio
4
Deploy
A narrow pilot, live inside your infrastructure
Inside your perimeter
5
Demonstrate
Measured against the numbers you set before we started
Against your numbers
Nothing is built before your operations team has told us what actually happens today.
01
Get live
Implementation & Onboarding
Packs, flows, voices, numbers, go-live. An industry pack is imported into your tenant as drafts, tuned against your own calls, and promoted only once it passes gates you set.
5D stages we own
Discover
Define
Develop
Deploy
Demonstrate
What the engagement covers
Five workstreams
01
Industry pack import
Connectors, operations and flows for your industry cloned into your tenant as drafts, with lineage recorded. Simulated bindings only — nothing calls a live system until you say so.
02
Brand voice
Recorded from one of your own people, or commissioned from an artist, with consent captured and stored alongside the voice. Ours stands in until yours is ready.
03
Numbers, trunks and routing
SIP trunks, number ranges and queue routing cut over with your carrier. You bring the carrier and keep the numbers.
04
Golden test sets
Test calls written from your own call history, scored in Assurance. A voice, flow or model is promoted only when it passes.
05
Pilot go-live
One narrow queue, live inside your infrastructure, with the approval gates set at Define already in force.
Outcome
One queue answering on your own numbers, inside your own perimeter.
02
Bring people along
Training & Adoption
Agents, supervisors, admins. Three audiences, three curricula, delivered on your floor against your own flows — not a generic product tour.
5D stages we own
Discover
Define
Develop
Deploy
Demonstrate
Who we train, and on what
Three audiences
01
Agents
Taking an AIHO™ hand-over with the whole story already on screen, working the desk across channels, and knowing when to hand back.
02
Supervisors
Reading the live floor across both workforces, intervening mid-interaction, reviewing AI-scored interactions and coaching from them.
03
Administrators
AI Studio end to end: packs, flows, gate classes, voices, knowledge and the promotion path from draft to live.
04
Floor-side coaching
Our people sit with yours through the first weeks live, at the desks, during your real peaks.
05
A trained internal owner
Before we step back, one named person on your side can build, gate and promote without us.
Outcome
Your supervisors run the floor. Your admins change the workforce themselves.
03
Stay live
Support & Success
Ladders sized to your operation. A named engagement lead, a response ladder that matches how you run, and a quarterly review against the numbers agreed at Define.
5D stages we own
Discover
Define
Develop
Deploy
Demonstrate
What continues after go-live
Five commitments
01
Named engagement lead
The same person from Discover through steady state. Not a queue and not a ticket form.
02
Response ladder
Severity-based response and escalation commitments, agreed with you and written into the contract.
03
Quarterly service review
Containment, hand-over quality, SLA attainment and cost per contact, read against the baseline set at Define.
04
Tuning as you shift
Volumes move, products launch, regulation changes. Models, voices and flows are retuned and re-gated as they do.
05
Change requests
New flows and connectors scoped, versioned in the Studio and promoted through the same gates as the originals.
Outcome
The floor keeps improving after the project team has gone.
Support & Success
Ladders sized to your operation.
Three tiers. A regulated floor running 24×7 collections does not need the same ladder as a single inbound queue, and should not pay for it.
Support tiers — coverage and review commitments
| Tier |
Coverage |
Service review |
| Standard A single queue or channel |
Business hours, on-call out of hours |
Quarterly |
| Enterprise Multi-queue, multi-site floors |
24×7 |
Monthly |
| Regulated floor Audited and licensed operations |
24×7 with a named on-call engineer |
Fortnightly, with an audit pack |
Every tier includes a named engagement lead and quarterly model, voice and flow tuning. Severity response times are set in your contract.
Once you are live, the engineering starts.
Deep integration into your backend, autonomous workflows that run end to end, and your own team building in AI Studio.
Start with Discover
Bring one queue. We will map it with you.
A Discover session with your operations team, then a scoped plan against your own numbers before anything is built.
01
Discover session with your operations team
02
Define the gate classes and the numbers to beat
03
Scoped plan, priced against your volumes
04
Pilot queue live inside your perimeter