Both workforces. One set of numbers. Built-in BI & Analytics.
AI workers and advisors reported on the same pane, against the same definitions, on the same clock. Volume, AHT, FCR, QM score and cost per contact — live, with drill-through to the interaction behind every figure.
Two stacks produce two truths.
When AI and human work are measured in different systems, the totals disagree, the definitions drift, and the number that reaches your board meeting was assembled by hand.
The number finds you before you go looking.
Thresholds and trend breaks are evaluated continuously against both workforces. Each alert carries the drill-through to the interactions that caused it.
Where the numbers come from — and where they can go.
One number everyone argues from, not about.
One platform means one set of definitions.
Both workforces write to the same interaction and case objects, so metrics are computed once from one source. There is no nightly job stitching two vendors' exports together and no place for the definitions to drift.
See the Integration Layer →What the numbers are built from.
Bring last month's board pack.
Show us the numbers you reported and how long they took to assemble. We'll show the same month on one pane, with drill-through to every interaction behind them.