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Operations & Insight

Every call recorded. Every call scored.

QM on 100% of interactions instead of a 3% sample — with PII redaction, PCI pause-and-resume and policy-driven retention designed into the architecture rather than bolted on afterwards.

QM coverage · today Live
100%
Interactions scored
4,102
Scored today
9.1
Mean score
2.3s
Hang-up to scorecard
Mean score by queue · last 14 days
14 days agoToday
100%
Interactions scored, not sampled
2.3s
From hang-up to scorecard
0
Card numbers written to disk
7yr
Retention, then auto-deletion
The sampling problem

Three calls in a hundred is not quality management.

Each square is one interaction from a single shift. Legacy QM reviews the shaded ones. Everything else is risk you have no record of having looked at.

Legacy QM
Sampled by hand
3%
97 interactions no one ever listened to
AIWRKR
Scored automatically
100%
Every interaction scored, redacted and retained
Live transcript · call #10482 Redaction on
Advisor
Can you confirm the card ending in 6467 for me?
Customer
Yes — and my Aadhaar number is 4821 9930 1174 if you need it.
System
Card entry detected — audio suspended for 18 seconds.
Advisor
Thank you. Reading the amount back to you now — ₹24,900 confirmed.
✓ 4 items redacted before storage
Card numbers never hit disk
Redaction & PCI pause

The sensitive parts never reach the recording.

Redaction happens before the write, not after. Card entry suspends the audio at the media edge rather than relying on an advisor to remember a hotkey.

✓ PII blocked before storage, with the redaction logged as an event
✓ PCI pause driven by the media edge, not by agent behaviour
✓ Every redaction and pause auditable against the interaction
Retention & compliance

Kept exactly as long as policy says — then deleted.

Retention lifecycle · 7 years 1,847 days elapsed
Hot · instantly searchable
Archived · encrypted at rest
Scheduled for deletion
Legal hold
Freeze any interaction indefinitely, with the reason recorded.
Right to erasure
Subject requests executed and logged against the record.
Regional storage
Data stays inside its own jurisdiction, by policy.
Encrypted at rest
Keys you hold, in infrastructure you own.
✓PCI DSS ✓HIPAA ✓GDPR ✓DPDP
What moves on your floor

Risk you can finally see.

✓QM 3% → 100% ✓Coaching from evidence ✓Compliance by architecture ✓Every claim auditable ✓Zero sampling bias
Against sampled QM
Interactions reviewed
3%
100%
Time to score a call
40 min
2.3s
PII exposure in storage
Manual
None
Card numbers on disk
Sometimes
Never
Typical beforeWith AIWRKR
Under the hood

Compliance enforced in the architecture, not the process.

Recording sits in the call path rather than downstream, so nothing is missed. Redaction runs before the write. Retention is a constraint, not a scheduled job somebody can disable.

Read the Trust Centre →
Recording core
In the call path, so QM never misses an interaction
Redaction pipeline
PII blocked before storage and logged as an event
Media edge
Suspends audio the moment card entry is detected
Scorecard engine
Your criteria, applied to AI and human work alike
Across the platform

Evidence the rest of the platform runs on.

Score a week of your own calls.

Give us a week of recordings and your existing scorecard. We'll return the same week scored at 100% — and show you what the 97% you never listened to contained.